Last updated: [03.09.2025]

Payments
We accept payment for our courses through our secure payment gateway. Payment may be made using major credit cards, debit cards, or other payment methods as available. All payments are processed in USD – United States Dollar.

Refunds
We want you to be satisfied with your purchase. That’s why we offer a 14-day money-back guarantee from the date of purchase — provided the course has not been completed and no certificate has been issued.

If you are not satisfied with the course or are experiencing technical difficulties, please contact us within this 14-day window. Refunds will be processed to your original payment method.

Waiver of 14-Day Right to Cancel for Digital Content
By purchasing any of our digital products or courses, you acknowledge that:
You are receiving immediate access to digital content.
You expressly consent to begin the course immediately.
You waive your statutory 14-day right to cancel under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU.

This means that once access to the course has been granted, you are no longer eligible for a refund, even within 14 days, unless technical issues prevent access.

Refund Eligibility Conditions
Refunds will only be granted if all of the following apply:
You contact us within 14 days of the date of purchase.
You have not completed the course.
You have not received a certificate of completion.
You have not used a discount code or promotional offer at the time of purchase.
You have first contacted our support team and allowed us to assist with any issues.

We reserve the right to reject refund requests if we determine that the course has been accessed significantly or completed.

Non-Refundable Items
The following purchases are non-refundable:
Courses purchased beyond the 14-day refund period
Courses that have been completed or mostly completed
Courses where a certificate of completion has been issued
Purchases made using discount or promotional codes
Failure to read or understand the course content before purchasing

Support First Requirement
If you are experiencing issues with the course, you must first contact us for assistance. We will do our best to resolve any technical or content-related concerns. Refund requests made without seeking support first may be denied.

Disputes
In the event of any dispute regarding payments or refunds, we encourage you to contact us directly. We are committed to resolving disputes fairly and promptly.

Taxes
You are responsible for any applicable taxes related to your purchase. We will collect and remit taxes as required by law.

Intellectual Property
All course content, including videos, texts, images, and audio, is protected by copyright. Reproduction or distribution without permission is strictly prohibited.

Limitation of Liability
Our liability is limited to the purchase price of the course. We are not liable for indirect or consequential damages arising from your use of the course.

Governing Law
This policy is governed by the laws of the United Kingdom.

Entire Agreement
This Payment and Refund Policy, along with our Terms and Conditions and Privacy Policy, forms the full agreement between you and GOLD LAB LTD.